Terms of service

Overview

Welcome to Selenya Secret! The terms "we," "us," and "our" refer to Selenya Secret. This store operates this website and the related tools, products, and services (the "Services") to provide you, the customer, with a curated shopping experience, powered by Shopify.

The below terms and conditions (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

Section 1 — Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given consent for any minor dependents to use the Services under your supervision.

To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent that all information you provide is accurate, current, and complete.

You are solely responsible for maintaining the security of your account credentials. You may not transfer, sell, assign, or license your account to any other person.

Section 2 — Our Products

We make every effort to accurately represent our products and services on this website. However, please note that colors or product appearance may differ depending on your device and screen settings.

We do not warrant that the appearance or quality of any product you purchase will match your expectations exactly as depicted on screen. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction, at our sole discretion.

Section 3 — Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at our discretion. Your order is not accepted until we confirm acceptance. If we are unable to accommodate a cancellation request after an order has been accepted, we will attempt to notify you using the contact information provided at the time of order.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Right of Withdrawal (EU/UK Customers)

If you are a consumer residing in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at contact@selenyasecret.com before the withdrawal period expires. Please note this right does not apply to sealed goods unsuitable for return for health or hygiene reasons that have been unsealed after delivery.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email. Posted prices do not include taxes, shipping, handling, customs, or import charges unless otherwise stated.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through the Services.

Section 5 — Shipping and Delivery

We process orders within 1–3 business days. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once we transfer products to the carrier, title and risk of loss passes to you. If your order is lost or damaged in transit, please contact us at contact@selenyasecret.com within 14 days of the estimated delivery date.

International orders may be subject to customs duties and import taxes, which are the sole responsibility of the customer.

Section 6 — Intellectual Property

All trademarks, brands, text, displays, images, graphics, and the design, selection, and arrangement of the Services are owned by Selenya Secret or its licensors and are protected by applicable copyright and other intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display, or otherwise exploit any of the material on the Services without our prior written consent.

Section 7 — Optional Tools

You may be provided access to third-party tools as part of the Services, which we neither monitor nor control. Any use of optional third-party tools is entirely at your own risk and discretion.

Section 8 — Third-Party Links

The Services may contain links to websites or resources operated by third parties. We are not responsible for the content, accuracy, or practices of these third-party sites.

Section 9 — Relationship with Shopify

The Services are powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with Selenya Secret. Shopify is not responsible for any aspect of any sales between you and Selenya Secret.

Section 10 — Privacy Policy

All personal information collected through the Services is subject to our Privacy Policy, available on this website. By using the Services, you acknowledge that you have read our Privacy Policy.

Section 11 — Feedback

If you submit any ideas, suggestions, or feedback to us, you grant us a perpetual, worldwide, royalty-free license to use and incorporate that feedback in any way, including for commercial purposes, without obligation to you.

Section 12 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on the Services that contains errors or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct any such errors and to update or cancel orders if information is inaccurate at any time, without prior notice.

Section 13 — Prohibited Uses

You may not use the Services for any unlawful purpose, to violate any applicable regulations, to infringe upon our intellectual property rights or those of others, to harass or harm any person, to transmit false or misleading information, to send spam, or to interfere with the security of the Services.

Section 14 — Termination

We may terminate your access to the Services at any time, without notice, if we determine you have violated these Terms.

Section 15 — Disclaimer of Warranties

The Services and all products offered are provided "as is" and "as available," without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

Section 16 — Limitation of Liability

To the fullest extent permitted by law, in no case shall Selenya Secret, its partners, directors, officers, employees, or affiliates be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services.

Section 17 — Governing Law

These Terms of Service are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles, except where mandatory consumer protection laws applicable in your country of residence provide otherwise — including, where applicable, rights available to consumers residing in the European Union or United Kingdom.

Section 18 — Changes to These Terms

We reserve the right to update or change these Terms of Service at any time. Continued use of the Services following any changes constitutes acceptance of those changes.

Section 19 — Contact Information

Questions about these Terms of Service should be sent to us at contact@selenyasecret.com.